Riwa FAQs

Q. How does the RIWA Automatic Hair Curler work?
A. The automatic rotating mechanism helps wrap your hair around the curling chamber, reducing the need to manually twist each section.

Q. Is it easy to use for beginners?
A. The automatic rotation is designed to make the wrapping step easier. For best results, use manageable hair sections and follow the product instructions.

Q. Can I create both curls and waves with it?
A. Yes. The RIWA RB can be used to create soft waves, defined curls and loose curls.

Q. What comes in the box?
A.The package includes the RIWA RB-8504 Automatic Hair Curler, a storage pouch and 2 sectioning clips.

Q. What if I receive a wrong or defective product?
A.If you receive a wrong or defective product, you can request a return according to our return policy.

Q. Can I return a product purchased on sale?
A. Yes. Sale products are also eligible for returns.

Q. How many days do I have to return my order?
A.You can request a return within 7 days from the date your order is delivered.

Q. Can I open the parcel before accepting my order?
A. Yes. Open parcel is allowed, so you can check your parcel before accepting the order.

Q. Is it suitable for different hair lengths and types?
A. Yes! It works on short, medium and long hair, including fine, thick, straight and wavy hair. For thick hair, use smaller sections. With very short hair, take extra care to keep the heated barrel away from your scalp.

Q. How should I use it, and which temperature should I choose?
A. Use on clean, fully dry, tangle-free hair with heat protectant. Start low and increase only if needed: 160°C for fine hair, 180°C for normal hair and 200°C for thick hair. Reserve 230°C for very thick, resistant hair only when necessary. Avoid repeatedly heating the same section.

Q. What should I do if my hair gets stuck or tangled?
A. Stop the curler immediately and don’t pull your hair. Switch it off and unplug it, then gently release your hair, allowing the curler to cool if needed. To help prevent tangles, brush your hair first and work with small, neatly separated sections.